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Bi-Lingual Customer Service/Sales Support Agent

Job Summary:
Within a Customer Service Call Center environment, handle incoming and outgoing phone calls and emails.


Essential Job Duties:


-Generates revenue by promoting sales of new and existing products.
-Initiates sales calls to existing customers to assess the need for replenishing inventorie
-Assists customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc.
-Prospects and develops relationships with potential customers, or leads, to cultivate new business. -Provides ongoing customer and technical service on existing accounts.
-Processes orders -- performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities and shipping data.
-Seek out opportunities for up-selling and price negotiation.
-Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
-Advises customer on substitution or modification of part when part requested is not available.
-Dispatches delivery of orders, as necessary to comply with customer requests.
-Observes changes in inventory so as to insure minimum stock levels.
-Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement system.
-Assumes other duties as assigned. Handling incoming and outgoing emails with clientele and within the company.


EDUCATION:
High School graduate or G.E.D. equivalent preferred. College coursework desired.


EXPERIENCE:
-One to two years of prior Call Center sales, customer service relations and/or route sales required.
-Bi-Lingual skills Spanish/English
-Prior automotive experience and knowledge of automotive parts.


KNOWLEDGE/SKILLS/ABILITIES:
Must be familiar with the company's products and procedures. Must be able to work in cooperation with others.
Must be attentive to detail and ensure accuracy in work assignments. Must be able to communicate effectively with others and be a team-player.
Must have the flexibility to work variable schedules, including weekends.
Must be able to convey product information and availability to customers.
Must possess the ability to deal tactfully with customers.
Must be organized, motivated, and a self-starter.


MACHINES, EQUIPMENT, AND SOFTWARE:
Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software. Minimum 35 wpm


PHYSICAL DEMANDS & WORK ENVIRONMENT:
-Must have the ability to work in a Call Center environment where frequent interruptions may occur.
-Must be able to work under pressure comfortably.


PREFERRED QUALIFICATIONS:
Call Center and Cash handling experience


Decision Making Examples:
Seek and develop new business
Establish how to best retain existing customer relationships


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